The Little Things in Parking
By: Steven Taff, Region Vice President
Why do Roger Federer, Tiger Woods, Tom Brady, and Serena Williams dominate their sports and their opponents? Is it raw talent? Is it will? Of course, some of it is. But from Tom Brady's meticulous diet to Roger Federer's 12 hours of sleep per night, there's no denying that a key component of the success of these iconic athletes is their attention to the little things. Diet, sleep, hydration, recovery, even posture--they focus on every little detail in their practice and preparation.
In the words of the late John Wooden, legendary Hall of Famer and UCLA basketball coach, "It's the little details that are vital. Little things make big things happen."
This quote translates very well when applied to parking. We all strive to provide the best service, the best looking facilities, and the friendliest employees. And we can accomplish this by applying the "little things" principle to our standard operating procedures, as we develop standout employees and drive revenues at our locations.
We emphasize taking the time to analyze the operation to determine if one small change could make a patron's experience better. Simply saying, "Good morning!" could change the direction of someone's day. Having employees in neat, clean, and well-kept uniforms, cleaning cob webs off garage lights, wiping down fire extinguisher boxes, helping a patron find their car, and so on--these details really matter in a successful parking operation. And these are the little things that make us stand out the most.
About the Author:
Steven Taff began his career in operations management in 1992. Since joining Lanier Parking nearly 20 years ago, Steven has been instrumental in the planning and execution of several large special event operations to include the 2002 and 2010 Winter Olympic Games and multiple PGA Championships. Steven's other projects include the Atlanta Botanical Garden, Georgia Tech Events, and Atlantic Station.
Steven is currently Region Vice President of Georgia, Tennessee, Kentucky, and Alabama. In this capacity, he oversees over 140 locations in Atlanta, alone.