One of the world’s largest destination resorts operators has contracted with Park One to develop a parking logistics plan to enhance their parkers’ customer service experience and eliminate the potential of traffic congestion at its Port of Miami terminal.
Park One is working with Resorts World Bimini to create a flexible staging area to accommodate guests who are cruising on the Superfast Cruise Ship to Bimini as they arrive and collect parking fees on their departure.
Specifically, Park One is providing consulting and assistance with operations, customer service, revenue collection and control, remote payment options and an advanced reservation system.
“This is a unique and exciting opportunity for us. We look forward to implementing state of the art technology as well as top customer service for our port customers.” , said Bijan Eghtedari, CEO of Park One.
Park One’s work is also focusing on using the latest technology to improve the customer experience. That includes the following implementations:
· Mobile payment solution to track and control parking revenue for Resorts World Bimini.
· Park One’s Flash system to provide guests the convenience of paying with their cell phone while they are still on the ship.
· An advanced reservation system to maximize the use of the port parking area while maintaining availability for Resort World Bimini guests.
Fred Bredemeyer, Park One’s president, said: “Park One was founded on providing the customer service aspect of parking, and our contract with Resorts World Bimini is emphasizing that mission.”