News

  • Driving Success: Mediterranean Village 2

    Sep 21, 2018

    We are happy to announce that Park One recently won the contract for Mediterranean Village 2, a residential property overlooking a sparkling marina in Williams Island, Florida. This addition to our portfolio marks the sixth property we manage in this prestigious community. As part of the Mediterranean Village 2 operation, Park One staff will primarily operate as doormen, controlling visitor entry and handling package receipts. For this function, we designed a special software to modernize the operation, as well as add additional security measures. Park One was able to win this deal by pr...

  • Beyond Public Parking Management 101

    Sep 19, 2018

    BEYOND PUBLIC PARKING MANAGEMENT 101 Creating a positive “parking experience” in today’s public-sector environment requires more than just the tactics of Parking Management 101. It means Driving Success! We must connect the dots, be fully accountable, and operate using a variety of best practices and protocol; not to forget passion! This dynamic approach enables parking professionals, whether working in public or private-sector capacities, to deliver seamless, transparent and accountable parking operations that are anything but status quo. TOTAL ACCOUNTABILITY Today’s public-sector parking man...

  • Citizens Insider: Cierra Stephens

    Sep 18, 2018

    Four short months ago, Talent Acquisition Manager Annie Cole welcomed Cierra Stephens to the recruitment team. In her short time here, Cierra has already grown to love her key role in helping people find employment and providing candidates the opportunity to grow with the company. She enjoys being a part of a growing company with plentiful opportunities across the country, and, in turn, sharing those opportunities with future employees.  Cierra has already accomplished so much, and as Annie would tell you, “Cierra’s drive, willingness to go above and beyond, and her passion for learning and gr...

  • Citizens Insider: Reuben Williams

    Sep 11, 2018

    Reuben Williams is a long-time Atlanta shuttle driver, serving Hartsfield-Jackson Atlanta International Airport for several years before joining our team. When the airport made the shift from shuttles to commuter trains, Reuben wanted to be sure he was able to use everything he learned about route deadlines, customer service, and navigating traffic patterns at his next job. And, luckily, Reuben made his way to Lanier! A customer-focused employee with a wealth of knowledge regarding shuttle operations, Reuben has been with us for five years, and now operates the Emory Healthcare shuttle route. ...

  • The Changing Workforce

    Sep 10, 2018

    Congratulations to our Chief Human Resources Officer, Tracy Kalteux, for her featured article in the September issue of the National Parking Association’s Parking Magazine. “There is a revolution going on, and most of us are barely aware of it. In the world we are creating, we are going to quickly see more things that look like science fiction and fewer things that look like jobs.” Read more of Tracy’s article here: http://www.bluetoad.com/publication/?i=522859&p=&pn=#{%22issue_id%22:522859,%22page%22:56} #WeParkMiami #NPA

  • Data Trend Analysis in Parking

    Sep 05, 2018

    Data Trend Analysis in Parking As a finance executive, I often ask myself, how do I make sense of all the trends and different delivery models presented to me? Starting in the 1990's, companies began to invest in business intelligence, which evolved into big data (previously companies had mainframes and AS400s crunching data). Questions arose as to how to gather data and information: customer service surveys, website cookies, applications, social media–an ever-expanding list of methods and opportunities. As a company–and more specifically a finance department–our bottom line is not net income....

  • Citizens Insider: Brian Ralston

    Sep 04, 2018

    In September of 2013, Brian Ralston began his career with AmeriPark as a valet attendant at Lenox Square. There, he was quickly promoted to Operations Manager at Shout, a restaurant in Midtown Atlanta. Over the last five years, Brian has been diligently working up the AmeriPark career ladder to his current position as Senior Operations Manager at Lenox Square. When asked about the key to his ongoing success, it’s clear that Brian values customer interactions above all. “There is no other job that I’ve been a part of where you can meet so many different types of people,” Brian says of the indus...

  • City of Coral Gables Centralized Valet

    Aug 28, 2018

    We are growing! Park One recently won the contract for the centralized valet parking operation in the City of Coral Gables, Florida. This valet operation spans 16 blocks, stretching from Giralda to Valencia and Le June to Douglas. Within this valet district is Miracle Mile, one of South Florida’s most sought-after shopping destinations. At this operation, valet customers will be able to drop off their vehicle in one spot in the district and pick up their vehicle from whichever valet stand is most convenient. Park One was selected to manage the City of Coral Gables centralized valet operation d...

  • Citizens Insider: Quintella Dudley

    Aug 28, 2018

    This week’s Citizens Insider is about Charlottesville native Quintella Dudley, who joined the Lanier team just over a year ago. Quintella loves her job, her customers, and her fellow coworkers at the Market Street garage in Charlottesville, Virginia. She thrives in the customer service environment and is known for her genuine interest in connecting with people. “From the day I interviewed Quintella, I knew she would be a great fit for our team. She always has a smile on her face and does not let the pressures of day-to-day life affect her work,” Senior Operations Manager Carl Kingdon says. Qui...

  • Citizens Insider: Justin Jun

    Aug 21, 2018

      A recent addition to the Lanier team, Justin Jun, CPP, LEXPARK Territory Manager, is a prime example of Lanier’s core values of passion, integrity, and service excellence. A military veteran and seasoned parking manager, Justin has already shown an exemplary ability to create conducive relationships with our clients. In his role as Territory Manager for LEXPARK, our municipal parking operation in Lexington-Fayette County, Kentucky, Justin claims that his favorite aspect of his career with Lanier is being able to experience professional growth in an industry he loves.   Justin’s secret to suc...